Services  

Operations Management

Are you experiencing cost overruns? Late shipments? Order fulfillment errors? Customer complaints? End-of-the-month crises? These are symptoms of ineffective and inefficient operations that can be caused by any combination of internal and external factors. We are experts with well-developed procedures for determining the causes of operational problems and developing solutions that provide lasting results. 

Quality and Productivity Improvement

Everyone wants everything faster, better, and cheaper. Companies that meet the challenges of an increasingly competitive world will thrive; those that don’t, won’t survive. Our focused approach to improving quality and productivity quickly yields significant returns. We provide hands-on support to get you started, keep you on track, and help you overcome the obstacles to success.

 

Performance Measurement

For a company to succeed, it must have a viable strategy and the operational capabilities required to implement it. We address both requirements for success through the Balanced Scorecard and Operational Performance Measurement.

 

The Balanced Scorecard is much more than an organized set of performance measures. It is a system for communicating and managing strategy throughout an organization. Our structured scorecard development process will involve your managers in the critical thinking necessary to develop all of the necessary scorecard components: perspectives, strategic themes, strategies, objectives, strategy maps, performance measures, targets, and initiatives.

Operational Performance Measurement (OPM) is a powerful tool for developing operational excellence in terms of quality, productivity, customer service and organizational effectiveness. We design and implement OPM systems that provide managers the information they need to monitor and improve the performance of any business function.

Management Systems

Surveys indicate managers are only getting about half the information they need to do their jobs. We can evaluate your management systems, determine the information your managers need to make effective decisions, and help you implement the necessary improvements to your management systems.

 

Business Opportunity Identification

Which areas of your company need to be strengthened? Where are your greatest opportunities for improving productivity, quality, customer satisfaction, sales and profits? If your sales or profit margins are eroding, is it because your strategy isn’t working, your operations are second-rate, or some combination of both?

Our objective assessment will provide answers to these critical questions, providing a perspective on your business that cannot be obtained from internal sources. Most importantly, it will provide a sound basis for developing strategies and action plans to get your business moving forward again.

 

Baldrige Award Assessment and Assistance

Our experienced examiners can perform an objective assessment of your company against the Baldrige Award criteria to provide you with valuable insight into the strengths and opportunities for improving your quality program.

If you are applying for the Baldrige Award (or similar state or corporate award) we can help you prepare your application to assure you get the credit you deserve. We can also conduct a simulated site visit to prepare your organization for the real thing.

 

Training

We provide training in the Balanced Scorecard, Operational Performance Measurement, quality improvement, problem solving, and developing high performance organizations.