Operational Performance Measurement: Increasing
Total Productivity [Details]
Managers that want to increase quality and productivity, allocate their
resources efficiently, delegate responsibility without losing control, and
make their job easier will
learn how to do it here. Featuring an integrated theory of performance measurement applicable to any
business activity, this book provides procedures for determining what variables to
measure, and guidelines for developing effective measurement systems. Techniques for
analyzing, interpreting, and using performance measures to significantly
improve performance are also included.
Measuring, Managing and Maximizing Performance
[Details]
Called one of the best books about quality improvement by managers and quality
professionals, this very readable book explains the principles of quality and productivity improvement in
clear, practical terms. With emphasis on the critical role performance measurement plays
in improving quality, it addresses both the technical and social sides of improving
performance. A "must read" for anyone interested in improving quality and
productivity - from front line supervisors to CEOs.
Implementing Manufacturing Performance Measures -
A Case Study
This paper describes the implementation of performance measures in a manufacturing
operation. Topics discussed include determining what to measure, problems encountered,
costs, and benefits.
