Operational Performance Measurement:
Increasing Total Productivity

by Will Kaydos

(Published by St. Lucie Press, ISBN 1-57444-099-3)

". . . masterfully combines performance measurement theory with an exciting new measurement framework that can be applied to any business activity...Refreshingly pragmatic, this book is a "must read" as it provides simple-to-follow guidelines for getting the most value out of your performance measurement system."
Shirley Johansen, Perform

"This book is a long-overdue breakthrough on performance measurement. . . a practical, integrated strategy for measuring performance to improve the score, not just know the score."
John R. Murphy, President - Executive Edge, Inc.

TABLE OF CONTENTS
(Selected sub-topics shown)

1. Why measure performance?   Clear responsibilities, strategic alignment of objectives, efficient allocation of resources, better planning and forecasting, freedom to delegate without losing control, increased quality and productivity, recognition.
2. What is measurement?  Measurement standards, methods, and techniques.
3. Measuring production processes   Measurement model, measuring services versus manufacturing, logical relationships among measures.
4. Operational requirements for effective measurement   Technical and social requirements - wholeness, explaining the performance gap, the learning cycle, absence of fear, accountability, validity, easy to understand and use.
5. Determining what to measure   Determining what customers want, determining process performance measures, decision analysis, work input and product output analysis, composite measures, measuring productivity, measuring variables the right way.
6. Implementing performance measures   Laying the foundation, designing the data collection and processing systems, developing the system, validation, system design considerations.
7. Analyzing and interpreting measures   Identifying relationships, determining process capability, departmental and process perspectives, zooming in and out, strategy/operations/profits relationship, relating operational and financial measures, determining priorities, look at the whole picture, team consensus.
8. Using performance measures effectively   Verifying accountability, using performance measures for more than keeping score, making performance visible, establishing priorities, reward and recognition, how not to use performance measures.
9. Insuring your measures are showing an accurate picture   What do performance measures represent?, warning signs.
Appendix A - What Some Leading Companies are Measuring
Appendix B - Implementing Manufacturing Performance Measures – A Case Study
Appendix C - Implementing a Formal Selling Process and Performance Measures in a Sales Organization
Appendix D - Global Warming?
Appendix E - Measuring an Inventory Transaction Process

"Will Kaydos speaks to the reader as manager to manager. He blends just enough theory with sound advice and actual cases to clarify a very complex subject. Operational Performance Measurement: Increasing Total Productivity is a practical handbook for the manager who wants to achieve real world results. I recommend it very highly."
        J. V. Gilmour, Corporate Controller, Harriet & Henderson Yarns, Inc.

"Will Kaydos shows you how to build the instruments you need to keep your organization running efficiently and headed in the right direction."
         Bruce Sheridan, Six Sigma Master Black Belt, General Electric Mortgage Insurance Corp.