"From A to Z - analysis through zero
defects - Will Kaydos puts first things first: QUALITY...He tells us simply and usefully
WHY and HOW."
Bob Galvin,
Chmn.-Exec. Committee
Motorola (Baldrige Award, 1988)
"Will Kaydos has made a valuable
contribution by painting the quality and productivity picture in clear, concise
language."
Bonnie Rafuse, Mfg. Education Mgr.
United Electric Controls (Shingo Prize for Mfg. Excellence, 1990)
"When I wanted to buy just one book I could
give to my managers that would clearly and concisely explain what we were about to do and
why, this was the obvious choice."
Ron Painter, Director
National Alliance of Businesses
"Finally, a book written with the ordinary
manager in mind. Great wit, great metaphors, and simple language. A solid book that will
help all managers understand what they can and must do to make a difference
in their company."
Cathy Bamji, Manager
NationsBank
"This book not only gets to the heart of
quality improvement, it does so without baffling the readers with mystical acronyms or
talking down to them."
John
Mariotti,
President
Huffy Bicycles
"Enjoyable reading. It establishes
methods of tracking and communicating results better than anything I have ever read...It
should be in the hip pocket of everyone who manages people and every page should be
dog-eared from use."
Jack Stack, President
Springfield ReManufacturing
"This book should be required reading
for everyone in management."
Personnel Psychology
"One of the best books I have read on
the subject. It makes the connection between quality and productivity clear, simple, and
understandable."
Nicholas St. George, President
Oakwood Homes
"It picks up where The Goal leaves
off by explaining the process of quality and productivity improvement and providing a plan
to make it happen."
Al Reimann, Quality Manager
Aeroquip
