About the Principal  

Will Kaydos has over thirty years experience as a manager, executive, and consultant in a variety of industries. As President of the manufacturing division for a $160,000,000 corporation, he developed the organization and management systems for a manufacturing facility that was internationally recognized as the best in its industry. As CFO, he implemented planning, budgeting and measurement systems that established accountability, improved management visibility, and reduced general and administrative costs 20%. 

Performance measurement is a key element of his management philosophy. As Will says: “If you don’t measure it, you can’t understand it, manage it, or improve it.” His latest book, Operational Performance Measurement: Increasing Total Productivity presents a new and powerful approach for improving the performance of any business activity. Selected as one of the top ten business books in 1999 by Management General, it covers both the technical and organizational aspects of performance measurement. 

He is also the author of Measuring, Managing, and Maximizing Performance, which addresses the critical role performance measurement plays in increasing productivity and quality. It has been called one of the best books about quality improvement by business leaders such as Bob Galvin, Chairman of Motorola; Jack Stack, President of Springfield ReManufacturing; and Tom Gelb, VP of Harley-Davidson. 

A recognized authority on performance measurement and quality improvement, he frequently speaks at universities and professional associations. Will has an MBA from the Wharton School, a BS from Clarkson University, and has been an Examiner for the North Carolina Quality Leadership Award.  

Client Comments

“Doing business with The Decision Group was very educational and satisfying. We were surprised to learn we were able to increase the quality of work in our environment using the techniques The Decision Group gave us.” 

“The Decision Group gave us a no-nonsense approach to measuring and improving all the factors that affect performance, not just a select few. The performance measures we implemented were the critical ingredient in reducing our quality costs 70% in six months.”       

“Will Kaydos did an outstanding job of understanding our culture and modifying his style to fit within our comfort level, which greatly facilitated acceptance of the program he designed.”

“I was impressed with the hands-on method by which they conducted the project. They walked their talk… The program went beyond our initial goals and was important to the ongoing success of the company." 

“In ten months, we increased productivity 15%, cut order cycle time 33%, reduced defects 35%, and increased sales at least 10%.”  

“Measuring performance is the only way for a company to stay on track. Will Kaydos shows you how to do it in a very practical way.” 

“Whether you’re losing money, highly profitable, have zero defects, or beating your productivity standards, Will Kaydos can squeeze more out of your operations than you would realize. He understands operational performance and how to maximize it.”